Behaviour and Mobile Phone Use


People who are unwell are often vulnerable and frightened. There are often lots of young children on the premises too.

To protect them we do not accept any behaviour from staff or patients that may upset them.

Legislation came into force at the end of November 2009 that made ‘causing a nuisance or disturbance on NHS premises’ a criminal offence under the Criminal Justice and Immigration Act.

Any persons considered to be behaving in that manner will be reported to the police and removed from Twyford Surgery’s list of patients.

Mobile Phone Use

We ask patients not to use their mobile phones in the waiting room and to keep them on silent so as not to disturb other patients.

Patient’s are expected to turn their mobile phone off or to silent while with the doctor.

Use of a phone in a consultation delays the consultation, makes it run late, and wastes other patients’ time.